Spiral News - Issue 35

If you have been watching the news recently, you will know there has been much debate about the price of oil dropping, and the corresponding impact this could have on the economy.

However, many are complaining that although petrol prices have fallen, electricity and gas prices haven’t.  

But the good news is our supply deals have reduced, some by as much as 20% over recent weeks.

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Don’t get haunted by a “ghost from Christmas past”

The current economic climate dictates that some business owners will be looking at downsizing, ceasing activities in certain areas, or even closing down completely.

When financial pressures are acute, it is very tempting to try and cut unnecessary costs, and keeping insurance cover in place for activities that are no longer carried out would appear to be a waste of money.

However, if you are a sole trader or a partnership, selling a business but not the company, or simply closing down completely then ceasing insurance cover for these activities could be a costly mistake.

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Are you missing calls from potential customers?

Answering the phone promptly is a key issue for any company.  After all, missed calls could mean missed business.

But how do you address the age old problem of ensuring every call to your business actually gets through?

Engaged lines or a diverted call to a voice mail could drive potential customers elsewhere, and you need to ensure every contact is captured quickly and accurately.